Cancellation & Refund Policy

• You may cancel an order within 5 minutes of placing it, provided the order has not already been processed or dispatched.

• Once the order has moved to the "Processing" or "Out for Delivery" stage, it cannot be canceled.

• Cancellation requests must be made through the app under the "My Orders" section or by contacting support@meatndoor.com.

Refunds are only issued under the following conditions:

• The item received was damaged, spoiled, or of poor quality (photo evidence may be required).
• The item delivered was incorrect or missing.
• The order was canceled within the allowable time window.

Due to the perishable nature of fresh meat products, we do not offer refunds for the following:

• Change of mind after the order is processed or delivered.
• Delayed delivery due to factors outside our control (traffic, weather, etc.).
• Incorrect delivery address provided by the user.

Once your refund request is approved:

• Refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used at checkout.
• You will receive a confirmation email once the refund has been initiated.

If you have questions about your order or our refund process, please contact our support team at:

Email: support@meatndoor.com

Customer Support Hours: 9 AM – 6 PM (IST), Monday to Saturday

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